Policies

Warranties

Herbert’s has a long history of carefully selecting and inspecting each piece of jewelry we put in our cases and offer to you. We stand behind everything we sell. Manufacturer defects will be covered by our repair department. Damage due to wear can be taken care of through our repair department. Herbert’s offers free estimates on all jewelry, watches and clocks, purchased here and elsewhere. We include a free appraisal (and future updates) with everything we sell that requires insurance. We recommend adding valuable articles to insurance policies in case of loss or theft. Herbert’s does insurance replacement for claims from any insurance company, and is a referred State Farm provider for jewelery claims as well.

Returns and Exchanges

Herbert’s will honor an exchange or return for up to 30 days after the purchase. We offer a Money-Back guarantee. Return and exchange of merchandise requires the original receipt and the item(s) in unworn condition, with original packaging. Special orders, class rings, family jewelry and engraved or altered items are not eligible for return or exchange.

Diamond Trade up Program

Herbert’s offers a unique diamond trade up program. We offer this on our center stone diamonds, diamond stud earrings and diamond solitaire pendants. If the diamond is purchased from Herbert’s, we give you what you paid for the stone towards an upgrade and ask that you spend only $500 more than the credit. This offer stands on stones purchased since our opening in 1938. If there are no records of purchase or the stone was purchased elsewhere, we will assess the value of the stone based on the current market using the GIA grading system. Herbert’s reserves the right to disqualify any stone that is damaged, treated, clarity enhanced or not of similar quality to the merchandise we carry.

Gold Trade In

Herbert’s will take in precious metals and some stones for store credit, used as a form of payment. We offer credit towards new merchandise, custom work, special orders and repairs. We do not pay out cash in order to protect you, a member of our community, and to maintain our integrity as a local business. We assess the value of your trade-in based on the current market for precious metals.

Repair Department

Watch batteries are warrantied for 6 months from the date of purchase. We will replace them with original receipt. Major watch repairs, such as overhauls, are warrantied for 6 months. Stems, crowns, crystals, water damage and accidental damage are not covered under this warranty.
Clock Repairs – major clock repairs, such as overhauls, are warrantied for one year. Grandfather clock home visits can be scheduled through our repair department. Call (262) 697-0307 to schedule an appointment.